Sentia Customer Request Form Customer Request FormCountry(Required)United StatesOther CountriesTo lodge a complaint about any outlier result data observed on your Sentia unit, please complete the form below:(Required) Strip/Buffer Issue Analyzer/Hardware issue Contact DetailsCompany Name(Required)Full NameEmail Address(Required)Phone number(Required)Device InformationDevice Serial Number(Required)This number can be found on the back of the device (e.g., Serial number: SN ######)Device Software VersionSection 1To ensure we can deal with your request as a priority, please attach the following Sentia logs, along with any relevant reference data, in accordance with the instructions provided in the guideline below:How do I export Sentia test transient data? Sentia Transient Log Sentia Test(Required) Free Sulfur Malic Acid Glucose Fructose Acetic Acid Titratable acidity (PH 7.00) Titratable acidity(PH 8.20) Select AllBuffer Lot DetailsStrip Lot Details (if applicable)Strip/Buffer Storage Conditions(Required)YesNoAre consumables stored at the recommended 2–8°C (36.5°F to 46.4°F) with container lids securely closed when not in use?Strip/Buffer Storage ConditionsYesNoAre consumables stored at the recommended 2–8°C (36.5°F to 46.4°F) with container lids securely closed when not in use?Specify Error Type(Required)20-02 Remove strip20-05 Fit the end cap20-12 Analyzer tilted20-15 Battery critical20-21 Power not connected20-22 Software update failed20-24 strip calibration data30-01 Partial fill error30-02 Bad fill error30-03 Analysis error30-04 Analysis error30-05 Calibration data not found30-07 Sample undiluted30-09 Sample invalid70-10 User abort70-11 Insert strip timeout70-12 Temperature error70-13 Used strip70-14 Early sample70-15 Strip removed early70-18, 70-25, 70-26, 80-00, 16-xxxx, 18-xxxx Internal Error70-20 End cap removed70-21 Sample not applied70-22 Analyzer tilted16-0000 Internal error17-0000 Battery too lowOtherSpecify Error Type20-02 Remove strip20-05 Fit the end cap20-12 Analyzer tilted20-15 Battery critical20-21 Power not connected20-22 Software update failed20-24 strip calibration data30-01 Partial fill error30-02 Bad fill error30-03 Analysis error30-04 Analysis error30-05 Calibration data not found30-07 Sample undiluted30-09 Sample invalid70-10 User abort70-11 Insert strip timeout70-12 Temperature error70-13 Used strip70-14 Early sample70-15 Strip removed early70-18, 70-25, 70-26, 80-00, 16-xxxx, 18-xxxx Internal Error70-20 End cap removed70-21 Sample not applied70-22 Analyzer tilted16-0000 Internal error17-0000 Battery too lowOtherComment(Required)CommentSample Type(Required)Juice/MustRed WineWhite WineOtherSample TypeJuice/MustRed WineWhite WineOtherVarietal TypeAt what stage of the winemaking process are these sample(s) exhibiting issues?(Required)FermentationClarification and StabilizationAgeing and MaturationBottlingAt what stage of the winemaking process are these sample(s) exhibiting issues?FermentationClarification and StabilizationAgeing and MaturationBottlingAre the samples visibly gaseous, turbid, or do they contain a significant sediment load?(Required)N/AGaseousTurbidHigh sediment contentAre the samples visibly gaseous, turbid, or do they contain a significant sediment load?N/AGaseousTurbidHigh sediment contentIf applicable, have the samples been pre-treated with degassing and/or filtration?(Required)N/ADegassedFiltratedUntreatedIf applicable, have the samples been pre-treated with degassing and/or filtration?N/ADegassedFiltratedUntreatedHave these sample(s) been treated with ascorbic acid as an additive?(Required)YesNoUntreatedHave these sample(s) been treated with ascorbic acid as an additive?YesNoUntreatedWhere was the reference method testing conducted?(Required)In-house (non-accredited)Commercial Laboratory (accredited)Where was the reference method testing conducted?In-house (non-accredited)Commercial Laboratory (accredited)Was the reference testing conducted on the same day as the Sentia testing, using the same sample aliquot?(Required) Yes No Was the reference testing conducted on the same day as the Sentia testing, using the same sample aliquot? Yes No Please specify time between test resultsHow long after a new addition were the samples allowed to rest before performing the Sentia test? (if applicable)(Required)MonthsDaysHoursMinutesN/AHow long after a new addition were the samples allowed to rest before performing the Sentia test? (if applicable)MonthsDaysHoursMinutesN/ASection 2To ensure we can deal with your request as a priority, please submit the following: • Photos or videos (if applicable) Date of purchase DD slash MM slash YYYY Type of Hardware issue(Required)Power/ChargingTouchscreenPower ButtonConnectivity (Bluetooth/Wi-Fi)Device freezing/lockingPhysical damageotherwhen did the issue first occur?(Required)First useAfter software updateAfter impact/dropGradual onsetOtherwhen did the issue first occur?First useAfter software updateAfter impact/dropGradual onsetOtherFrequency of issue(Required)Every testOne-offRareFrequency of issueEvery testOne-offRareAccessories UsedOffical ChargerThird-party chargerDocking stationSection 3Attachments Drop files here or Select files Accepted file types: jpg, jpeg, mp4, zip, pdf, xls, xlsx, Max. file size: 50 MB, Max. files: 5. Δ