Sentia Complaint Form

Company Name(Required)

Full Name

Email Address(Required)

Phone number(Required)

Device Serial Number(Required)

This number can be found on the back of the device (e.g., Serial number: SN ######)

Device Software Version

To ensure we can deal with your request as a priority, please attach the following Sentia logs following the instruction in the guideline below:

How do I export Sentia test transient data? Sentia Transient Log

Buffer Lot Details

Strip Lot Details (if applicable)

Strip/Buffer Storage Conditions(Required)

Are consumables stored at the recommended 2–8°C (36.5°F to 46.4°F) with container lids securely closed when not in use?

Specify Error Type(Required)

Sample Type(Required)

Varietal Type

At what stage of the winemaking process are these sample(s) exhibiting issues?(Required)

Are the samples visibly gaseous, turbid, or do they contain a significant sediment load?(Required)

If applicable, have the samples been pre-treated with degassing and/or filtration?(Required)

Have these sample(s) been treated with ascorbic acid as an additive?(Required)

Where was the reference method testing conducted?(Required)

Please specify time between test results

How long after a new addition were the samples allowed to rest before performing the Sentia test? (if applicable)(Required)

To ensure we can deal with your request as a priority, please submit the following: • Photos or videos (if applicable)

Date of purchase

Type of Hardware issue(Required)

when did the issue first occur?(Required)

Frequency of issue(Required)

Accessories Used(Required)

Attachments

Drop files here or

Accepted file types: jpg, gif, mp4, zip, pdf, jpeg, Max. file size: 50 MB, Max. files: 5.